What if there is a fault with my column?
Our columns are subjected to rigorous quality control procedures under the direct eye of our Senior Scientists. All IonOpticks products are covered by our 100% performance guarantee. Any item not meeting our high-performance expectations due to manufacturing defects will be replaced without charge to the customer.
If you believe that a manufacturing defect is affecting your column performance, please submit a support ticket to discuss next steps.
Our terms and conditions are provided with every quote, but we want to make sure you are receiving a quality product every time so please do not hesitate to get in touch with any feedback or concerns.
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Column volumes and equilibration
Before each run, Aurora Series columns should be equilibrated with a minimum of 4 column volumes of 100% buffer A. Column volumes: Frontier 60x75, 60 cm X 75μm: 2.65μl Ultimate 25x150, 25 cm X 150μm: 4.42μl Ultimate 25x75, 25 cm X 75μm: 1.1μl Elite ...
Rapid 8x75 column – Recommended conditions
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Rapid 5x75 column – Recommended conditions
Temperature & flow rate We tested flow rates ranging from 100 to 2000 nl/min on the Rapid 5×75 column, all of which produced excellent results. At these flow rates and room temperature, the back pressure from the column should remain within normal ...
Rapid 5x150 column – Recommended conditions
Temperature & flow rate We tested flow rates ranging from 0.4 to 4 μL/min on the Rapid 5×150 column, all of which produced excellent results. At these flow rates and room temperature, the back pressure from the column should remain within normal ...