What if there is a fault with my column?
Our columns are subjected to rigorous quality control procedures under the direct eye of our Senior Scientists. All IonOpticks products are covered by our 100% performance guarantee. Any item not meeting our high-performance expectations due to manufacturing defects will be replaced without charge to the customer.
If you believe that a manufacturing defect is affecting your column performance, please submit a support ticket to discuss next steps.
Our terms and conditions are provided with every quote, but we want to make sure you are receiving a quality product every time so please do not hesitate to get in touch with any feedback or concerns.
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